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At RRJ Insurance Group Limited, we are committed to meeting the requirements of the accessibility standards, established by Accessibility for Ontarians with Disabilities Act 2005, Customer Service Standard regulations.

Our Mission

To make reasonable efforts to ensure that policies, procedures, and practices, pertaining to the provision of goods and services to the public and other third parties, align with the independence, dignity, integration and equal opportunity guiding principles, as set out in Bill 118.

RRJ Insurance Group Limited values excellence in customer service for everyone who may benefit from our goods and services. This policy supports the principles as it provides respectful services that focus on the unique needs of each individual. This policy enables RRJ Insurance Group Limited to ensure that persons with disabilities have access to accessible and exceptional customer service.

Our Commitment

In fulfilling our mission, RRJ Insurance Group Limited aims at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are committed to giving people with disabilities the same opportunity to access our goods and services.

Through these policies and procedures, RRJ Insurance Group Limited aims to be respectful to the dignity and independence of persons with disabilities and we are committed to providing accessible integrated programs and services that are designed to meet individual needs.


For more information and /or provide feedback on our Customer Service Standard Policy, please contact:

RRJ Insurance Group Limited
2450 Victoria Park Avenue
Suite 700
Toronto, ON M2J 4A2
Attention: Human Resources Manager

Email: hr@rrjgroup.ca
Tel: 416-636-4544
Fax: 416-636-5555
Toll Free: 1-888-888-6667